Review your balance, understand insurance adjustments, manage your payment method, and see exactly how Honeybee’s monthly billing process works.
Honeybee follows the same billing cycle each month so there is time to review your statement, ask questions, or make arrangements before payment is processed.
Your statement becomes available through the Patient Portal.
This is the best time to contact us before automatic payment is processed.
If no other arrangement has been approved, the remaining statement balance is charged to the card on file.
Insurance determines how much of a covered visit is assigned to your plan and how much becomes your responsibility.
The balance included in the current statement period and typically used for the monthly billing cycle.
Your full outstanding account balance across appointments. For the most current amount owed, review Total Balance in the Patient Portal.
Your insurer may assign part of the visit to a copay, deductible, or coinsurance. Your Explanation of Benefits shows how the claim was processed.
Claims may be delayed, corrected, or reprocessed. That can cause a patient balance to appear or change after the original appointment.
The Patient Portal is the best place to review your current balance, statements, saved payment methods, and account activity.
Eligible insurance balances may also qualify for an interest-free payment plan. Contact Billing Support during the monthly review window if you need help arranging one.
These are the policies patients most often need to reference.
A missed appointment without notice may result in a $125 no-show fee. Missed appointment fees are generally not covered by insurance.
Appointments cancelled or rescheduled with less than 48 hours’ notice may result in a $100 late cancellation fee.
A valid payment method is required when applicable and may be used for valid patient-responsibility balances and appointment fees under Honeybee’s billing policy.
Unresolved balances may affect future non-emergency appointments and may become eligible for outside collections after required notices and subject to applicable law and payer rules.
Benefit verification is an estimate. Final patient responsibility is determined after the insurer processes the claim.
Self-pay services are due at the time of service. Payment plans are not available for self-pay balances.
If something on your statement does not make sense, you need help with a payment arrangement, or your insurance information has changed, contact us before the monthly billing date whenever possible.
