Patient Portal Help

Table of Contents

Our Location

1325 S Colorado Blvd b108
Denver, CO 80222

How to View Your Balance, Download Statements, and Make a Payment

Need to check your balance, download an itemized statement, or make a payment? You can manage your billing directly through the Honeybee Psychiatry patient portal. Learn more about our billing policies here.

This guide walks you through how to view your current balance, download billing statements, add or update a credit card, and make a secure online payment.

Logging In To Your Portal

To access your balance, statements, and payment options, you’ll need to log in to your Honeybee Psychiatry patient portal.

How to View Your Balance

  • After logging in to your patient portal, select Bills from the main menu.
  • Your current balance will display at the top of the Bills page. This balance reflects any outstanding patient responsibility, such as copays, deductibles, coinsurance, or self-pay charges.

How to Download an Itemized Statement

To view a detailed breakdown of your charges:

  1. Log in to your patient portal.
  2. Select Bills from the main menu.
  3. Scroll to the bottom of the Bills page.
  4. Select the statement you would like to download.

Your statement will show an itemized breakdown of charges, payments, and remaining balances.

How to Make a Payment

To make a payment through the portal:

  1. Log in to your patient portal.
  2. Select Bills from the main menu.
  3. Find your current balance.
  4. Select Make Payment next to your balance.
  5. Follow the prompts to complete your payment securely.

How to Add or Update a Credit Card

You can manage your saved cards from the Bills section of the portal. Visit our Billing Support Page for info on card policies.

To add or update a card:

  1. Log in to your patient portal.
  2. Select Bills from the main menu.
  3. Select My Cards from the Bills sub-menu.
  4. Add a new card or update an existing card.

How to Schedule an Appointment in the Patient Portal

Need to schedule a follow-up appointment? Current Honeybee Psychiatry clients can request and confirm appointments directly through the patient portal.

This guide walks you through how to schedule an appointment online using the Honeybee Psychiatry patient portal.

Logging In To Your Portal

To schedule a new appointment, you’ll need to log in to your Honeybee Psychiatry patient portal.

How to Schedule an Appointment

To schedule an appointment through the portal:

  1. Log in to your patient portal.
  2. Select Appointments from the main menu.
  3. Find the Schedule New Appointment box.
  4. Select your appointment type.
  5. For current clients, choose Follow-Up.
  6. Select an available date and time.
  7. Review the appointment details.
  8. Confirm your appointment.

Once confirmed, your appointment will be scheduled in the portal.

Who Can Schedule Through the Portal?

Online scheduling is available for current Honeybee Psychiatry clients scheduling follow-up appointments.

New patients should use the appropriate new patient scheduling option or contact Honeybee Psychiatry for help getting started. New patients can contact us here.

How to Complete Forms in the Patient Portal

Need to complete intake paperwork, consent forms, or other required documents? You can complete assigned forms directly through the Honeybee Psychiatry patient portal.

This guide walks you through how to find and complete forms online.

Logging In To Your Portal

To complete your forms, you’ll need to log in to your Honeybee Psychiatry patient portal.

How to Complete Forms

To complete forms through the portal:

    1. Log in to your patient portal.
    2. Select Forms from the main menu.
    3. Find the form that needs to be completed.
    4. Select Start next to the form.
    5. Complete all required fields.
    6. Submit the form when finished.

New Patient Paperwork

New patients should complete all required paperwork at least 24 hours before their first appointment.

Completing your forms ahead of time helps your provider review your information before your visit and helps avoid delays with your appointment.

How to Upload Your Insurance Card in the Patient Portal

Need to add or update your insurance card? You can upload images of your insurance card directly through the Honeybee Psychiatry patient portal.

This guide walks you through how to upload the front and back of your primary insurance card.

Logging In To Your Portal

To upload your insurance, you’ll need to log in to your Honeybee Psychiatry patient portal.

Before uploading, make sure you have clear images of both sides of your insurance card:

  • Front of insurance card
  • Back of insurance card

How to Upload Your Insurance Card

To upload your insurance card through the portal:

  1. Log in to your patient portal.
  2. On the main page, select Upload Docs from the sub-menu.
  3. Find the upload boxes beneath Primary Insurance.
  4. Upload an image of the front of your insurance card.
  5. Upload an image of the back of your insurance card.
  6. Confirm that both images uploaded successfully.

Tips for Uploading Your Insurance Card

Use clear, well-lit photos so your insurance information is easy to read. Make sure the full card is visible in each image, including the member ID, group number, payer information, and any phone numbers on the back of the card.

How to Send a Message in the Patient Portal

Need to contact your provider or the Honeybee Psychiatry office? The patient portal is the quickest and most secure way for current clients to send non-urgent messages.

This guide walks you through how to view your message inbox and send a message through the Honeybee Psychiatry patient portal.

Logging In To Your Portal

To send and receive messages, you’ll need to log in to your Honeybee Psychiatry patient portal.

How to View Your Messages

To view your current message chains:

  1. Log in to your patient portal.
  2. Select Messages from the main menu.
  3. Your current message chains will display in your inbox.

How to Send a Message

To send a new message:

  1. Log in to your patient portal.
  2. Select Messages from the main menu.
  3. Select Ask a Question.
  4. Choose whether your message is for your provider or the office.
  5. Write your message.
  6. Submit your message through the portal.

When to Send a Message

We ask that all clients use the patient portal for communication whenever possible. Portal messaging helps us provide the quickest and most secure responses.

Using the portal also helps keep your communication connected to your care record, making it easier for your provider or the office team to respond appropriately.